My Cart

Close

FAQ

Who are your customers?

Vincita has been exporting cycling bags to countries all over the world including Germany, Italy, France, Belgium, Denmark, Norway, Sweden, Switzerland, Netherlands, USA, UK, Canada, Spain, Singapore, Hong kong, Japan, Korea, Taiwan, Slovakia and Israel. Some of our customers are using our bags to cycle across countries, read about their journeys here.

Why are you not shipping to Thailand? How do I order Vincita product in Thailand?

Because we have established extensive dealer network in Thailand. If you are in Thailand, we believe your experience with our products will be much better after trying the bags and talking to helpful bike staff at our dealer shop. There are several ways to order:

- Search for the nearest Vincita dealer in your area

- Come to our main store

- Give us a call on 0-2540-8080

- Send us a message on Vincita's Facebook page

Can I order a customized product?

Vincita offers customized product for your unique bike, please contact us directly.

Can Vincita do OEM products (under other brand)?

We do not offer OEM products, only Co-branding agreement.

How do I become a dealer?

Thank you for your interest in our Company. Please fill out our dealer form and we will get back to you within 3 days.

How can I get a sample of Vincita product for my review?

We appreciate all kinds of reviews (Blogs, Youtube). Please send us (vincita@vincita.co.th) the link to your channel, with a description of the product you would like to review.

Can Vincita do Team prints on a certain amount of bags?

We do Team prints when you purchase 20 or more bags. Please send us your artwork in PDF (Highest quality print) or Ai (Cs 5 or lower) to info@vincita.co.th

Where can I go to try / sample Vincita bags?

Vincita has more than 150 dealers in Thailand, where you can try and see how our products fit on your bike. Start searching for the nearest dealer here. Or come to our main store if you are nearby, we promise to give you the best service!

What is Vincita return policy?

You have the right to return your order within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Buyers are responsible for paying the shipping and delivery charge for the return.

What is Vincita warranty policy?

Vincita products are tested to ensure that the quality for travel is met. If a problem occurs caused by manufacturing defects in material and workmanship within 1 year, we will either fix or replace the product accordingly. Our warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).  

Before sending the item to us for repair/replacement, please drop us an e-mail at info@vincita.co.th and include the followings; a breif explanation of the problem, pictures of the damaged bag and your contact. To help fasten the reparing process, the item should be clean before sending to us. Products repaired or replaced under warranty will be returned free of charge (for Thailand only). To find out about your local warranty policy, please check with the dealer in your country.

I am planning to do a long journey bike ride to other countries / across the country. Is it possible to get Vincita sponsored bags?

We support people who follow their dreams! Please tell us more about you and your epic bike ride. For Sponsorship request, contact gem@vincita.co.th

Does my Vincita nearest dealer carry XXX product?

We have more than 200+ dealers worldwide; therefore, due to daily changes in inventory, it is impossible for us to track our dealer’s inventory. Please check the availability of the products you wish to order with your nearest dealer before you order with us. Find nearest Vincita dealer here.

Hello You!

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE