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FAQ

Shipping price

Shipping price can be calculated at the checkout page.

Delivery

Delivered to your door by Thailand Post. Delivery status can be tracked online 24 hours.

Standard shipping (Air parcel)

  • Delivery time to Asia 7-10 days 
  • Delivery time to the rest of the world 7-15 days

Express shipping

  • Delivery time to Asia 3-5 days
  • Delivery time to the rest of the world 3-7 days

*Delivery times go into effect the business day after you place an order.*

Track your order

Order tracking is made through Thailand Post website. Please enter your tracking numbers here.

Payment

Payment can be made either by credit card or Paypal. The price shown on the checkout page after including shipping price is final. There is no extra charge on top for any payment method you choose.

  • Credit card

After choosing to complete your order, you will be redirected to a popup window from Paypal. Choose “Pay with debit or credit card” at the bottom of the popup window. There is no need to create a PayPal account.

  • Paypal

After choosing to complete your order, you will be redirected to a popup window from Paypal. Use your PayPal account or sign up for a new account to pay.

Tax and customs

You may be charged customs duties and taxes for something purchased online. In every country, anything posted or couriered to you goes through customs. Customs duty is calculated as a percentage of the customs value of the goods. These charges and rules will vary from country to country.

Returns

You have the right to return your order within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Buyers are responsible for paying the shipping and delivery charge for the return.

Warranty

Vincita products are tested to ensure that the quality for travel is met. If a problem occurs caused by manufacturing defects in material and workmanship within 1 year, we will either fix or replace the product accordingly. Our warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).  

Before sending the item to us for repair/replacement, please drop us an e-mail at info@vincita.co.th and include the followings; a brief explanation of the problem, pictures of the damaged bag and your contact. To help fasten the repairing process, the item should be clean before sending to us. Products repaired or replaced under warranty will be returned free of charge (for Thailand only). To find out about your local warranty policy, please check with the dealer in your country.

Become a distributor

Thank you for your interest in our Company. We have been in bike accessories business for 30 years with offers that provide value to you and your customers. Please fill out the form to let us know more about your business and how we could work together. We promise to get back to you as soon as we can.

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